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the legal bits

Accreditations

These combined recognitions are approval of our dedication to best practices, regulatory compliance, quality service delivery, and an obligation to work by the highest standards. While each is evidence of our focus on providing our customers with the service they deserve, they’re backed by the credibility and assurance of trusted industry bodies.

See our accreditations here:

Cookies policy

Cookies Policy

Like many other websites, Sherwoods stores and retrieves information on your browser using cookies. This Cookies Policy explains what cookies are and how we use them on our website.

What are Cookies?

A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device.  It contains information that is not personally identifiable to you but is used to improve your web experience. For example, a cookie can include the date and time of your visits to our website, and the time spent.

Types of Cookies

There are two types of cookies: Session Cookies and Persistent Cookies.

Session Cookies are deleted from your computer when you close your browser. They are used to remember your browsing selection or provide you with secure access to some of the services on a website, e.g. login access to a User Area.

Persistent Cookies remain stored on your computer until they are either deleted or expired. These are used to recognise you as a repeat visitor to a Website which can adapt its content in line with your details.

How we use Cookies

Our website uses cookies to distinguish you from other users and identify problems to improve our website. Should you consent, we will use cookies that enable us to gather more information on your preferences and tailor our website to your interests. You can see how we treat your data in our Privacy Policy.

Your Consent

By visiting our website, browsing and continuing to use it, you are agreeing to our use of cookies as explained in this Cookies Policy.

You can withdraw your consent at any time by deleting the cookies on your computer (or mobile device) using the settings and configuration of your Internet browser.

Blocking and Disabling Cookies

Our website will automatically create cookies when you visit. These Cookies are not critical, so you can configure your browser to block the installation of some or all cookies. Almost all browsers allow you to control the presence of cookies or block them automatically.

If you block cookies, you can continue to use our website, although some services may be limited and you may not experience the full functionality of the site. For more information on deleting, disabling or blocking cookies, please visit http://www.aboutcookies.org.

Changes to the Cookies Policy

We reserve the right to amend this Cookies Policy to reflect any changes in legislation or technology. Should you wish further information on the cookies used on our website, you can contact us here.

Privacy notice – Suppliers & Contractors

What this Notice covers

Sherwoods takes privacy very seriously and we are committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you by the General Data Protection Regulation (GDPR) and data protection legislation.

Identity of the data controller

Sherwoods is a “data controller”.

This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

You must read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

• Personal & Business contact details such as name, title, addresses, telephone numbers, personal email & Business email;
• Bank Account details
• National Insurance Number & Unique Tax Reference and or Company Registration Number;
• Relative Business information

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

• To administer and manage our relationship with you, including to set up and maintain your Supplier account facility;
• To process orders with you for goods and services;
• To deal with any enquires written or verbally that we may receive from you;
• To comply with any applicable laws and regulations.
• Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.

Our purposes for processing your data

• Determining the terms on which we work for you;
• Administering the contract, we have entered with you;
• Making a payment to you for goods or services you have provided us with.
• Verifying you (if necessary) with HMRC under the CIS scheme.

Who has access to your data?

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers (such as our Business Software Provider & IT Maintenance Providers). other related business entities; a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it by the law.

Below is a list (not exhaustive) of the main third parties we work with and a link to their privacy notice/website:

BigChange Apps Limited – we use Bigchange Apps Ltd as our software job management system, for more information about Big Change Apps please read their Privacy Notice at: https://www.bigchangeapps.com/privacy-policy/

Arthur J Gallagher Insurance Brokers – We use AJG for all our Insurance needs for further information please refer to their website at: http://www.ajg.com/

Bishop Fleming Chartered Accountants – We use Bishop Fleming Chartered Accountants for all our accounting and tax returns – for further information regarding their Privacy Notice please refer to: https://bishopfleming.co.uk/

Myriad Digital Group – We use Myriad Digital Group who are a data processor on behalf of Sherwoods and manage our IT infrastructure, files & backups – for further information please refer to: https://www.mdgp.co.uk/privacynotice/

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Privacy Notice – Customers

What this Notice covers

Sherwoods takes privacy very seriously and we are committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you by the General Data Protection Regulation (GDPR) and data protection legislation.

Identity of the data controller

Sherwoods is a “data controller”.

This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

You must read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:
• Personal contact details such as name, title, addresses, telephone numbers, and personal email.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

• To administer and manage our relationship with you, including to set up and maintain your customer account facility;
• To process orders from you for goods and services;
• To deal with any enquires written or verbal that we may receive from you;
• To provide you with details of our services and any promotions
• To process recovery of a debt in the case of non-payment from you;
• To provide after-sales service and ongoing maintenance of any equipment that we install or service on your behalf
• To comply with any applicable laws and regulations.
• Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.

Our purposes for processing your data

• Determining the terms on which we work for you;
• Administering the contract, we have entered with you;
• Collecting payment of monies owed from you;

Who has access to your data?

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers (such as our Business Software Provider & IT Maintenance Providers). other related business entities; a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it by the law.

Below is a list (not exhaustive) of the main third parties we work with and a link to their privacy notice/website:

BigChange Apps Limited – we use Bigchange Apps Ltd as our software job management system, for more information about Big Change Apps please read their Privacy Notice at: https://www.bigchangeapps.com/privacy-policy/

Arthur J Gallagher Insurance Brokers – We use AJG for all our Insurance needs for further information please refer to their website at: http://www.ajg.com/

Bishop Fleming Chartered Accountants – We use Bishop Fleming Chartered Accountants for all our accounting and tax returns – for further information regarding their Privacy Notice please refer to: https://bishopfleming.co.uk/

Myriad Digital Group – We use Myriad Digital Group who are a data processor on behalf of Sherwoods and manage our IT infrastructure, files & backups – for further information please refer to: https://www.mdgp.co.uk/privacynotice/

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Training

All our staff will have completed training on GDPR in 2018 and our Induction Process will now include this training within the first three months of employment with Sherwoods.

Your rights

You have the right to:

• Request access to, and a copy of, your personal information
• Request correction of the personal information that we hold about you
• Request the erasure of your personal information
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

We have appointed the Financial Director to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information please put your questions in writing to the Financial Director at the following address:

The Financial Director
Sherwoods
Unit 3 Vander House
Brunel Road
Newton Abbot
TQ12 4YQ

If you believe Sherwoods has not complied with your rights, you can complain to the Information Commissioner (ICO).
Dated 10.05.2018

Our Company Details:
Registered Address: Unit 3 Vander House, Brunel Road, Newton Abbot TQ12 4YQ
Company Registration No: 4750554
VAT Number: 140 9454 74
Website: www.sherwoodsonline.co.uk